• All sections within www.hotellinksindia.com domain are developed and Maintainedby Hotel Links India. Hotel Links India is a Travel Research organization and itearns commissions from respective resorts for making reservations.
• Hotel Links India is a travel agent and under no conditions should be assumed tobe Official / Special Agent / GSA for the Hotel/Resort.
• All information contained herein is verified by Hotel Links India personnel butHotel Links India does not take any responsibility for any loss on account of informationcontained as the viewers are expected to take their own decisions and form theirown judgments based on information available. When in doubt, before making a reservationthe guests are expected to raise queries and clarify issues if any.
• Information displayed is solely for the purpose of assisting guests make a well-informeddecision and is not intended or should be implied as soliciting a business enquiryor be construed as an "Advertisement".
• Hotel Links India has developed the website with a view to make convenient for itscustomers to make faster travel decisions and are not anyway intended or designedto get a better search engine position. Page rank placements are entirely on accountof algorithms employed by the respective search engines.
• Hotel Links India retains the right to refuse any reservation request.
• Hotel Links India does not undertake any group bookings via any Sub-Agent / TravelAgent / Event Manager or any other intermediary. Note : Any objections to anythingcontained on the website should be addressed to website@hotellinksindia.com andwould be dealt with promptly
• All e-mails are answered on the same day or within a few working hours. Our e-mailsare short and crisp and attachments are sent only if required.
• All contact details provided by the guest would be used with reference to a particularreservation only. Newsletters may be sent regularly with an easy option to opt out.
• Hotel Links India surveys and lists all hotels from all perspectives and lists hotelsthat have a certain charm and value for a certain segment of guests. Hotel LinksIndia expressly excludes all hotel options that have suspect management practices,absurdly high tariffs, inappropriate location and not have a very conducive hotelatmosphere.
• Hotel Links India lists and de-lists hotel options per its discretion and neithercharges the hotel nor is under any sort of contract or obligation from any hotelfor listing. Listing and de-listing are at complete discretion of editorial teamand reservations team. De-listings are done following regular reviews (Site visitand/or review of customer and reservation team feedback/complaints).
• We offer same Tariff/ packages offered by Hotels or lower and do not levy any servicecharge for reservations. Service Tax is applicable as per Govt. regulations (1.24%on Hotel reservations, 4.95% on transport reservations and 3.09% on package reservationsinvolving both hotels and transport) feedback/complaints).
• We update tariffs on the website regularly and reserve right to offer alternativesor to reject any reservation altogether, if we are unable to offer listed tariffsor Rooms for specific dates for any reason beyond our control.
• Any payments received for a reservation is forwarded to the respective hotel/resortswithin 2 days of the receipt.
• Any refunds are subject to guidelines laid out by the respective hotel/resort. Servicecharges are applicable for processing cancellation (Check Cancellation policy).Refunds for credit card payments will be done via a credit back to the card. Inthis case MSF (Merchant Service Fee is typically 3%) on refund amount will not berefunded by the bank and therefore be bourne by the guest. All refunds will be doneafter corresponding hotel / service provider refunds / adjustments are done at HotelLinks India end.
• Photos displayed on Hotel information pages are clicked/scanned specific to thehotel taken either from hotel brochures or clicked by team Hotel Links India.
• Photos displayed on Hotel Links India.com are either taken from hotel brochuresor taken by Hotel Links India Team. Copyright Laws apply for photos taken by HotelLinks India Team.
• Companies / entities found to be using Hotel Links India Photographs without priorpermission or authorisation will be liable to the tune of Rs. 10000 per photograph.
• Hotel Links India is a travel planning service and strives to give suggestions asper best available information. However in case any shortfall in services (as againstwhat is promised or what can be reasonably expected for such a service) by any hotelor service provider is established, Hotel Links India would stand responsible formaking appropriate refunds. All reservations for hotels and travel services (exceptflight and trains) listed on Hotel Links India are covered under this policy.
• Guests are expected to adhere to local laws and Hotel rules during the stay andHotel Links India shall not be responsible for any refunds if the guests is unableto comply to local law / Hotel rules and enforcement procedures / requirements.In case hotel does offer a cancellation and refund for such a case, Hotel LinksIndia would be pleased to forward to the guests in full. All sections within www.hotellinksindia.com domain are developed and Maintained by Hotel Links India. Hotel Links India is aTravel Research organization and it earns commissions from respective resorts formaking reservations.
  

Position of Hotel Links India Vis a Vis Hotels / Service Providers

• Hotel Links India is a Travel Research organization and it earns commissions fromrespective resorts for making reservations.
• Hotel Links India under no conditions should be assumed to be Authorised Agent /Official / Special Agent / GSA for the Hotel/Resort/Service Provider.
• Hotel Links India is an independent entity that facilitates reservations and shouldbe under no circumstances to be assumed as the “local representative”.

Position of Hotel Links India Vis a Vis Deficiency of Service

• Hotel Links India personnel have verified information listed on the www.Hotel LinksIndia.com. All options will not be suitable for all segments of guests and thereforeguests are expected to take their own decisions and form their own judgments basedon information available. When in doubt, before making a reservation the guestsare expected to raise queries and clarify issues if any.
• Hotel Links India is a travel planning service and strives to give suggestions asper best available information. However in case any shortfall in services (as againstwhat is promised or what can be reasonably expected for such a service) by any hotelor service provider is established, Hotel Links India would stand responsible formaking appropriate refunds. All offline reservations for hotels listed on HotelLinks India and service providers recommended by Hotel Links India are covered underthis policy.
• For Online Reservations liability is limited to the full amount of reservation,in the rare event of rooms not available at the time of check in. Guests are requestedto do their own due diligence on the hotels listed before making online reservationsand are advised to visit Hotel Links India links, Customer Reviews listed alongsideonline reservations and if required take help of the Hotel Links India personnelin the hotel selection process.
  

Position of Hotel Links India Vis a Vis Cancellationsand postponements

• For any reason if the hotel or service provider or Hotel Links India has cancelledthe reservations (Overbooking, wrong booking or any other reason), then immediaterefund shall be given to the guest without any deduction.
• For any cancellation made by the guest, service tax amount will not be refunded.
• For any cancellation made by the guest, Hotel Links India mirrors Cancellation andPostponement policy of the Hotel / Service Provider. Guests are expected to verifyhotel cancellation and postponement policies. Following possibilities exist here:
• City hotels may levy 1 or more night cancellation charge if cancelled before a specifiedperiod of time as per their cancellation policy.
• Leisure segment hotels / resorts may levy charges if cancelled within a time limitbefore the reservation as per their cancellation policy.
• Remote location hotels may not offer any refunds or may offer postponements withsome terms and conditions attached.
• Hotels / Service Providers in Peak Season (e.g. Goa in Christmas, Sonamarg in AmarnathYatra Period) may not offer any refunds and charge for postponements or re-adjustmentof dates.
• Hotels / Service Providers have stricter last minute cancellation policies. Hotels/ Service Providers are not responsible for connecting events related to the access(in event of your flight being cancelled, hotel may not offer any refunds).
• Hotel Links India levies a cancellation service charge for processing cancellationsmade by the guest. Following are possibilities:
• Some Hotels / Service Providers may take some time for refunds and some hotels /Service Providers may expect Hotel Links India or guest to adjust the amount infuture reservations. Guests have to wait till this happens. Hotel Links India willupdate the guest on a regular basis on the status of the adjustment / refunds.
• For peak dates Some Hotels / Service Providers may not allow for any refunds oradjustment and would expect guest to travel anytime in a specified period of time.Hotel Links India will issue a credit note to the guest, which can be availed inthe specified time direct with the hotels / Service Providers.
• For peak dates Some Hotels / Service Providers may not give any refunds. Hotel LinksIndia will be able to refund the commission amount it earned from the reservation.
• Payment is never held by Hotel Links India on behalf of the hotel and is alwaysdispatched to the hotel / Service Provider within 48 hours of the receipt to ensurethat the room is held on a firm basis.
• Under any circumstances Hotel Links India is bound by the Hotel / Service Providersrules and will process cancellations and will act as per that. Hotel Links Indiais obliged to do co-ordination on behalf of the guest. However in case of any legaldispute related to refunds, cancellations, postponements etc., guest will have totake that up directly with the hotel / Service Provider management. Hotel LinksIndia will be obliged to provide all contact details, documentation and other supportto facilitate such an action, as the guest or guest’s legal counsel may requireit. However on-site representation of the case will not be possible.
• All refunds will be made by the same mode as the payment was made. Refunds for creditcard payments will be done via a credit back to the card. In this case MSF (MerchantService Fee - 3%) on refund amount will not be refunded by the bank and thereforebe bourne by the guest. In event of a credit card not in use, guests may be askedto provide alternative means of refunds. Any cost related to the alternative means,will have to be bourne by the guest and refund will be paid after deducting thecharge.

Foreign Currency Transactions / Overseas Payments

• Any Hotel / Services confirmationnote stating rupee amount and accepted via rupee payment channels such as paymentgateway and bank transfers, guest will be given credit for actual rupee creditedin the account and no further charges are leviable.
• Any Hotel / Services confirmation note stating rupee amount and overseas guest payingvia Credit Cards, then actual amount charged on the card will depend on the rateof exchange (ROE) decided between guest issuing bank and the card channel (Mastercard/ Visa etc.)
• Hotel Links India does not levy any additional charges or levies on credit cardpayments except in case of flight tickets, train reservations and services whereit does not make sufficient commissions from the end service provider (Airlinesetc.) to cover for the merchant commission fee (MSF) charged by the bankers / paymentgateway on the credit card transactions.
• Any Hotel / Services confirmation note stating foreign currency amount and acceptedvia rupee payment channels such as payment gateway, if guest is billed to the cardmore than the invoiced amount then difference will be refundable.
• Any Hotel / Services confirmation note stating rupee amount and any estimation providedto guest in terms of possible equivalent foreign currency payable, the amount sostated will remain as an estimation and actual amount will depend on the rate ofexchange (ROE) at the time of the transaction.
• Except credit card (Payment Gateway, Swipe, IVR, Cell pay etc.), every other meansof transfer (Paypal, Western Union, Bank Transfer etc.), guest will be requiredto bear the transaction cost of making the transfer if any.
• Payment shall be recognised only when it arrives either with Payment Gateway orwith the Bank and no payments in transit or ones made and not received at the HotelLinks India end shall be considered responsibility of Hotel Links India. Due diligenceneed to be made by guests while transferring payments in making sure that correctdetails and methods are used as recommended by the Hotel Links India personnel.